Return or Refund Policy

Return Policy

We unusually receive complements about the custom prints we do and hardware we sell, but In the unlikely event you’re unhappy with your product please follow these instructions to lodge return / refund claim:

Email us at with;

  • The date of your purchase
  • Your order number
  • What you would like to return
  • Why you want to return it.

Once received we will look into that and will try our best to resolve the problem soon.

What can be returned / not returned

  • Only Items that are faulty/damaged or have a faulty print may only be returned.
  • No returns are accepted after 14 days of receipt of purchase.
  • We do not accept items that have noticeable wear or makeup stains.
  • Returns must also comply with our user agreement.
  • We do not refund or exchange for change of mind, errors in approved proofs, shipping or stock delays or if the customer chooses the wrong size. numbers, colors, anything outside of this is faulty. 

Delivery time frames

We guarantee our processing and printing timeframes on our orders, but in the unlikely event that there is an error due to the courier, Canada Post, we cannot take responsibility, but in this rare instance, we can refund your shipping costs in full.

If you order a rush express order and your location is rural, US or not covered by the Canada Post Network then we cannot take responsibility for shipping timeframes.

Please contact us so we can look after you, well before your due date. We want you to receive your products on time and an email away.

Our Custom Apparel Washing Instructions

  • Cold water
  • Gentle cycle
  • Wash inside out
  • Do not tumble dry
  • Dry in shade


Garments will not shrink if the correct washing guidelines on the t shirt labels are followed; if you believe the garment was washed correctly please send us an email following our return instructions.

Online orders or orders where you upload your own artwork

Custom Printing takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

  • Spelling, punctuation or grammatical errors made by the customer.
  • Mistakes that the client has approved after being sent a proof*
  • If the artwork you as a client upload is low quality, and results in a poor print
  • 5% difference in design printing colours & size
  • 5% difference in the actual colours
  • Errors in user-selected options such as product type or size. *Please use our size guide for measurements or email us for advice.
  • Courier delivery timeframes

Custom Printing is not responsible for checking or modifying your artwork if you upload it directly to the site; to make changes such as; color changes, background removal or design work. Please email to discuss artwork before uploading your image to our designer.

Proof Approval Disclaimer:

Verbal agreement, payment of an invoice or emailing a reply with approval constitutes authority to proceed.  Clients are requested to check thoroughly before approving. We have taken the utmost care creating your artwork, however are not liable for client error.  Due to the production process, colors, position, size & scale are indicative only. Artwork & concepts remain property of the Custom Printing  They must not be adapted or communicated to third parties or in anyway used without our expressed permission. 

Products, sizes, colors, printing techniques for online & offline orders

we order blank clothing, printable mediea from our distributers, and then customise these items with printing. All sizes and colors shown on our website are not under our control, and we can't be held liable for colour variations out of screen colours to real product colours, nor can we be held responsible for sizing problems (mainly for apparel printing). We do our best with our Quality Controls to handle those rare problems. We highly recommend ordering samples to ensure these size and color problems aren't encountered.  

Shipping Policies

Our Products standard delivery time is 1-7 business days.

We provide three types of rush order services wherein the customer can choose to have their item dispatched from us via Expedited Parcel, Priority, Xpresspost.